Contact
Last updated
One address reaches us, and a person reads it. Write in English if you can - it is the language we answer fastest in.
We usually answer within a few working days. If you do not hear back, check your spam folder before assuming we ignored you - automated replies to unfamiliar addresses land there often.
Something is broken
The more of this you include, the more likely we can actually reproduce and fix it:
- your device and its operating system version;
- where you got the game - Google Play, the App Store or this website;
- what you did, what you expected and what happened instead;
- a screenshot or a short recording, if the problem is visible.
A purchase, or a refund
We cannot issue refunds, and this is not a policy choice. Payments go to Google Play or Apple, never to us - we never receive your money, so we have nothing to give back. Only the store that took the payment can return it.
- Bought on Android - request it through Google Play's refund process.
- Bought on iOS - request it through Apple's “Report a Problem”.
If the purchase went through but the ads did not disappear, that one is ours - write to us. Include the store you bought on, and we will work out what went wrong.
A privacy request
Write to the same address and say what you want. Our Privacy Policy explains what we hold, which is very little: there is no account, and no identifier that would let us look you up.
That means most requests are answered faster by going straight to Google or Apple, who can identify you. Write to us anyway - we will tell you exactly where to go, and help where we can.
Press, partnerships and publishing
Same address. Say what you have in mind in the first paragraph; we would rather read something specific than a form letter.
Leaving a review
Reviews help more than almost anything else we can do ourselves, and they reach other players in a way a reply from us never will.
If something is wrong, though, please write to us first.
Who we are
Planetz Mini Games - a small studio making calm arcade games that run anywhere.